At Tail Waves, we’re committed to delivering your orders quickly, safely, and reliably.
Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed the next business day.
- Delivery Time
- Estimated delivery time is 5–8 business days, depending on your location.
- Please note: Delivery times may vary slightly during peak seasons, holidays, or due to courier delays.
Shipping Charges
- Shipping fees are calculated at checkout based on your location and order weight.
- We offer free shipping on orders above a specified value (if applicable—customize as needed).
Tracking Information
- Once your order ships, you will receive a confirmation email with a tracking number.
- You can use this number to monitor the status of your shipment in real-time.
Delivery Issues
- If your package is delayed, lost, or arrives damaged, please contact us immediately at contact@tailwaves.com.
- We will work with the shipping provider to resolve the issue promptly.