Frequently Asked Questions – Tailwaves
1. What types of pet products does Tailwaves offer?
Tailwaves specializes in premium-quality pet accessories, including collars, leashes, grooming essentials, and wellness products—designed for style, comfort, and durability.
2. Are Tailwaves products suitable for all dog breeds and sizes?
Yes! Our products are crafted to suit dogs of all sizes and breeds. Be sure to check sizing guides on each product page for the best fit.
3. How long does shipping take, and do you deliver nationwide?
We ship across the USA. Standard delivery typically takes 3–7 business days. Expedited shipping options are also available at checkout.
4. What is your return and exchange policy?
We offer a 30-day hassle-free return policy. If you’re not satisfied, simply contact our support team for an exchange or refund.
5. How do I care for and clean Tailwaves accessories?
Most of our collars and leashes are hand-washable with mild soap and water. For specific product care, refer to instructions provided on the product page.
6. How can I contact customer support?
You can reach us anytime at contact@tailwaves.com or use the contact form on our website. Our team is here to help!
7. Does Tailwaves offer eco-friendly or sustainable products?
Absolutely! Sustainability is important to us. We are continuously expanding our range of eco-conscious accessories that are gentle on pets and the planet.